Privacy Policy

Last updated: 23 March 2026

1. Who We Are

Recepte ("we", "us", "our") operates the AI receptionist service at recepte.co. We are committed to protecting your personal data and your clients' data.

Contact: privacy@recepte.co

2. What Data We Collect

Business owners (you):

Name, email, phone number
Business name, address, services, opening hours
WhatsApp messages sent to/from our service
Call recordings and transcripts (for AI training and quality)
Payment information (processed by Stripe)

Your clients (callers/WhatsApp contacts):

Phone number
Name (if provided during conversation)
Conversation transcripts
Booking details
Caller mood/sentiment (analysed by AI)

3. How We Use Data

To provide the AI receptionist service (answering calls, WhatsApp, bookings)
To improve our AI models and service quality
To send you daily summaries and business insights
To run marketing campaigns on your behalf (with your instruction)
To process payments

4. Where Data Is Stored

All data is stored in the European Union (Google Cloud, London/Belgium regions). We do not transfer personal data outside the EEA without adequate safeguards.

5. Data Retention

Active accounts: data retained while your account is active
Cancelled accounts: data deleted within 30 days of account closure
Call recordings: retained for 90 days, then automatically deleted
Conversation transcripts: retained for 12 months for service improvement

6. Your Rights (GDPR)

You and your clients have the right to:

Access — request a copy of your personal data
Rectification — correct inaccurate data
Erasure — request deletion of your data ("right to be forgotten")
Portability — receive your data in a machine-readable format
Object — opt out of marketing or profiling
Restriction — limit how we process your data

To exercise any right, email privacy@recepte.co. We respond within 30 days.

7. Your Clients' Rights

Your clients can request data deletion at any time. If a client contacts us, we will delete their data from our systems and notify you. You are responsible for informing your clients that an AI receptionist handles their calls.

8. Cookies & Analytics

Our website uses Google Analytics 4 to measure site usage. We also use Firebase for functional analytics. No advertising cookies are used. You can opt out by using browser privacy settings.

9. Third-Party Services

Google Cloud / Firebase — data storage and processing (EU)
Anthropic (Claude) — AI language model (data processed, not stored)
Meta / WhatsApp — messaging platform
Stripe — payment processing
ElevenLabs — voice synthesis (no personal data shared)
Deepgram — speech recognition (audio processed in real-time, not stored)

10. Security

We use encryption in transit (TLS 1.3), encryption at rest, and access controls. All API keys are stored in Google Secret Manager. We conduct regular security reviews.

11. Changes

We may update this policy. Material changes will be communicated via email or WhatsApp to active users.

12. Contact

Recepte
Email: privacy@recepte.co
Website: recepte.co